How can we help?
- Account & Login
- Contacts & Calls
- Recordings & Family Vault
- Games & Activities
- Subscription & Payments
- Privacy & Child Safety
- Technical Troubleshooting
Common Questions
How do I reset my password?
Select “Forgot Password” on the login screen and follow the email verification steps to reset your security credentials.
How do I add and approve contacts?
Open the Parent App, go to Contacts, tap the + button, enter the contact details, and save. Only parents have permission to add or modify child contacts.
How do I upload or record a bedtime story?
Select a contact, choose “Upload Recording”, select Audio or Video, record or select your file, and save it to your family vault.
How do I manage my subscription?
Open Profile → Subscription in the Parent App to view your current active tier, change plans, or update billing preferences.
How do I schedule a call reminder across timezones?
Choose a contact, select a recording or call option, pick the desired date and time, and our smart scheduler handles the rest.
Having a technical issue or glitch?
Try restarting the app and checking your internet connection. If the problem continues, reach out to our team anytime.
Still Need Help?
Can't find the answer you're looking for? Our dedicated team is happy to assist your family 24/7.